Licence help

A PulseBreak Pro licence covers 3 Macs. Most licence problems are one of the three below, and the first two you can fix yourself in under a minute.

I lost my licence key

Your key was emailed to you when you bought Pro, by Dodo Payments, our merchant of record. Search your mail for PulseBreak or Dodo, including the spam folder — receipts land there more often than anyone would like.

If it is genuinely gone, send us the email address you bought with. We can look the purchase up and resend the key. There is nothing to prove and no charge; it is your licence.

I am moving to a new Mac

On the Mac you are leaving, open PulseBreak › Settings › PulseBreak Pro and choose Deactivate This Mac. That frees the slot immediately, and you can activate the new Mac with the same key straight away.

Deactivating does not cancel or consume anything. You can move a licence between machines as often as you need.

I hit the 3-Mac limit and cannot reach the old Mac

This is the case that needs us: a Mac that was sold, wiped, stolen, or died still holds its slot, and it can no longer deactivate itself.

Tell us the email address you bought with and roughly which machine to release — “the old MacBook Air” is enough. We will free the slot. We do not require proof of disposal or a serial number.

Being honest about the limit: PulseBreak cannot manage all your devices from inside the app, because the app only ever knows about the Mac it is running on. A slot released from a machine you no longer have is a support action, and we answer these quickly.

Pro stopped working and I did not change anything

PulseBreak checks your licence when it starts and about once a day. If it cannot reach the licence service — no network, a captive portal, an outage — Pro keeps working for a 30-day offline grace period, and Settings shows when that ends. Reconnecting and choosing Retry Licence Check restores it.

One other cause worth knowing: if your Mac’s clock is set far in the past, PulseBreak cannot trust the grace period and asks for an online check. Correcting the date and retrying is enough.

If Pro is still not active with a working connection and a correct clock, tell us what Settings shows and we will sort it out.

Refunds

Refunds are handled by Dodo Payments as merchant of record; the refund terms shown at checkout apply. If you bought Pro and it is not what you expected, say so — we would rather fix the problem or refund you than have you stuck with software you do not want.

Still stuck

Use the contact form. Include the email address you bought with; that is the one thing that makes every lookup fast.